Locate files named DSNConfig.ini , settings.xml , or dbconfig.ini .
Search for lines starting with DataPath= , DatabasePath= , or ServerName= .
The second part of the error—“ Check the Configuration File ”—is the software’s way of pointing a finger at the instruction manual it uses to find the data. That instruction manual is a (usually a .json , .xml , or .ini file stored locally on your hard drive).
If the data loads successfully, the issue is strictly related to Windows user permissions. Permanent Permission Fix
The new TecDoc platform architecture relies heavily on local database instances (often MySQL or PostgreSQL) communicating with the TecDoc core application via specific data protocols. When you see the "Loading data failed" error, it means the application launched successfully, but it failed to establish a secure, accurate connection to the database containing the catalog data. The problem usually stems from one of four areas:
The user account running TecDoc does not have "Read/Write" access to the configuration folder.
