Here are some tips for using BGE's power outage map:
Look at the map before a storm. Identify your "Circuit Node" (usually a substation name like "Weaver Pike" or "Solar Hill"). When an outage happens, search the map for that name. If that node is red, you are in for a long night. If it is green, your issue is just a tripped breaker. btes power outage map top
BTES provides an interactive outage map on their official website and mobile app. This tool is designed to give customers real-time information regarding electrical service interruptions. It is the "top" resource for residents because it is updated automatically by BTES's Advanced Metering Infrastructure (AMI). Here are some tips for using BGE's power
If your specific street or neighborhood is missing from the interface, submit a report via the online tool or phone line. If that node is red, you are in for a long night
Reporting your outage directly is the most effective way to ensure a crew is dispatched to your specific location. Call the Automated Line 423-968-BTES (2837) Caller ID Verification
: For internet or cable-specific issues, contact the 24/7 help desk at 423-793-5555 . Restoration Priorities