Your radio has been programmed previously with a newer version of the software than what you are currently using. You will need to source a newer CPS version. Safety and Legal Considerations

Assign your channels to specific personalities to manage bandwidth (12.5 kHz narrow or 25 kHz wideband).

After customizing your channels, click the icon (or go to Device > Write Device ).

If using a USB cable, choose one with a genuine FTDI or Prolific PL2303 chipset. Cheap clone chips often fail or blue-screen modern Windows operating systems.

You're looking for information on Motorola GM338 programming software, specifically a free repack. Here's what I could gather: