| Symptom | Likely Cause | Diagnostic Command | |---------|--------------|---------------------| | Agent logged in but no calls delivered | AGC not running for that agent | ps aux \| grep "agc.*vicidial" | | Screen pops stop after ~1 hour | AMI timeout or maxclients=0 in manager.conf | Check asterisk -r → manager show connected | | High CPU on AGC process | Log file flooding or debug level > 3 | Check /var/log/astguiclient/agc.log for size | | Agent forced logout immediately after login | Extension already in use or duplicate AGC | lsof -i :5038 to see multiple AMI connections |
Since agc vicidial.php runs under PHP-CLI, create a dedicated php-cli.ini with: agc vicidial.php
AI Research Team Date: October 26, 2023 Version: 1.0 | Symptom | Likely Cause | Diagnostic Command
For official technical documentation, you can refer to the VICIdial Manager's Manual or the community VICIdial Forum . If you'd like, I can help you with: modifications for the agent screen. The exact SQL queries used by the script for reporting. agc vicidial.php